Delete your EmergencyEcho account

You can delete your account at any time, from the app (Settings → Delete account) or on this page.

What is deleted

• Your name, username, email address, phone number and profile photo
• Your password and two-factor authentication settings; every signed-in device is signed out
• Your personal profile details (date of birth, address, emergency contacts) and your Digital Medical Kit

What is kept, and why

Records created during your care (consultations, clinicians' notes, prescriptions, referrals) and payment records are kept without your name, because the law requires medical and financial records to be retained. See our Privacy Policy.

Deletion can't go ahead while you have a wallet balance, a consultation in progress, or an open marketplace order. Resolve those first, or contact us.