Terms and Conditions

These Terms and Conditions ("Terms") govern your use of EmergencyEcho, a telehealth platform that connects patients with licensed doctors and nurses for remote consultation, and that uses an AI-assisted intake tool ("Echo AI") to gather information before a clinician reviews your case. By creating an account, you agree to these Terms and to our Privacy Policy.

1. Not a Substitute for Emergency Services

EmergencyEcho is not a replacement for your local emergency ambulance, fire, or police services. If you or someone with you is facing a life-threatening emergency, call your local emergency number or go to the nearest hospital immediately — do not wait for a response through this app. The in-app SOS feature notifies a clinician and your listed emergency contact as quickly as the platform can, but it depends on network connectivity and clinician availability, neither of which can be guaranteed in every situation.

2. Echo AI Is Not a Diagnosis

When you use the voice or text intake flow, Echo AI asks you structured questions about your symptoms and converts what you say into a clinical summary. Echo AI does not diagnose you, prescribe treatment, or make a medical decision. Every case is reviewed by a licensed doctor or nurse before any treatment, prescription, or routing decision is acted on. The intake recording and transcript become part of your medical record.

3. Eligibility and Your Account

• You must be at least 18 years old to register your own account, or have a parent or legal guardian register and manage an account on your behalf.
• You agree to provide accurate, current information (name, phone number, email, and any medical history or current medications you share) and to keep it up to date.
• You are responsible for keeping your password and any multi-factor authentication method secure, and for all activity under your account.
• One account per person. Impersonating another person, or creating an account using someone else's identity without their consent, is not permitted.

4. Clinicians, Verification, and Scope of Care

Doctors and nurses on EmergencyEcho are independently verified against their MDCN or NMCN registration before they can accept consultations. EmergencyEcho facilitates the connection and the record-keeping between you and a clinician; the clinician is responsible for the clinical advice, diagnosis, and treatment decisions made during your consultation.

5. Payments, Wallet, and Refunds

Consultation fees, wallet top-ups, and withdrawals are processed through our payment partner and recorded in your in-app wallet. Fees for a specific consultation type are shown to you before you confirm a booking. Refund eligibility for a cancelled or unresolved consultation is handled case by case — contact support through the app if a charge looks wrong.

6. Acceptable Use

• Do not use the platform to submit false symptoms, false identity information, or fraudulent payment details.
• Do not attempt to access another user's account, medical record, or consultation.
• Do not use the SOS or emergency features for anything other than a genuine emergency.

7. Data and Privacy

What we collect, how it's used, and who it's shared with (including treating clinicians, MDCN/NMCN for regulatory verification, and our payment processor) is described in full in our Privacy Policy.

8. Limitation of Liability

EmergencyEcho provides a platform for connecting patients and clinicians; it is not itself a hospital or emergency responder. To the fullest extent permitted by applicable law, EmergencyEcho is not liable for clinical decisions made by an independently verified clinician, for a delay or failure caused by network/device issues outside our control, or for a user's failure to seek in-person emergency care when it's needed.

9. Changes to These Terms

We may update these Terms as the platform changes. A meaningful update will be reflected with a new "last updated" date above, and significant changes may require you to re-confirm your acceptance before continuing to use the platform.

10. Governing Law

[Governing jurisdiction to be confirmed during legal review.]

11. Contact

Questions about these Terms can be sent to support@emergencyecho.org.